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Return to shopRefund Policy
Refund & Reimbursement Policy
Document Updated: February 26, 2026
At Allurecouture, managed by Kevon Sankar, we are committed to a fair, transparent, and efficient refund process. We value your trust and strive to ensure every transaction concludes with absolute satisfaction.
1. REFUND ELIGIBILITY & INSPECTION
Upon arrival at our facility, all returned items undergo a meticulous quality inspection. To qualify for a full refund, pieces must be:
- In original, pristine condition (unworn, unwashed, and unaltered).
- Accompanied by all original tags, labels, and protective packaging.
- Returned within the 30-day window from the date of delivery.
2. REIMBURSEMENT TIMELINE & METHODS
Once approved, your refund will be executed according to the following protocols:
● Processing Window: Refunds are finalized within 7 business days of approval notification.
● Payment Integrity: Funds are automatically credited back to your original method of payment (Visa, Mastercard, AMEX, Discover, or PayPal).
● External Delays: Please allow 3–10 business days for your banking institution to reflect the credit on your statement after we have processed the transaction.
3. FEE DISCLOSURE & SHIPPING COSTS
No Restocking Fees
Allurecouture does not charge any restocking fees for eligible returns. We believe in an honest and upfront pricing model.
- Defective or Incorrect Items: If the return results from our error, we provide a 100% refund, including all original shipping costs.
- Standard Returns (Change of Mind): The customer is responsible for return transit costs. Original shipping charges ($6.99) are non-refundable in these instances.
4. NON-RECEIPT OF FUNDS
If you have not observed your credit after 10 business days of approval, we recommend contacting your financial provider first, as posting times vary. Should the issue persist, please reach out to our concierge at support@allurecouture.shop for an immediate investigation.
Concierge Support Registry
Corporate Address: 8014 NW 43rd St, Coral Springs, FL 33065-1967, United States
Concierge Hours: Mon – Fri, 9:00 AM – 6:00 PM (EST)