FAQs

1. HOW MAY I PURCHASE FROM ALLURECOUTURE?

Simply curate your selection, add the desired pieces to your shopping bag, and navigate to “Checkout.” Provide your delivery details and choose your preferred payment method. We recommend a final review of your selection before confirming the order.

2. WHICH PAYMENT OPTIONS ARE AVAILABLE?

We provide a secure shopping experience by accepting Visa, Mastercard, American Express, Discover, and PayPal. Every transaction is safeguarded using industry-leading 256-bit SSL encryption technology.

3. MAY I ALTER OR VOID MY ORDER?

To ensure prompt delivery, we begin processing orders quickly. You may request modifications or cancellations within 4 hours of placement. Please contact us at support@allurecouture.shop for urgent requests.

4. WHAT IS THE EXPECTED DELIVERY TIMELINE?

Our standard handling period is 3–5 business days. Once dispatched, transit typically spans 2–6 business days via premium carriers (USPS, UPS, or FedEx). Most clients receive their packages within 3–8 business days total.

5. WHAT IS YOUR RETURN & REFUND POLICY?

We offer a 30-day return window for items in their original, pristine condition—unworn and with all packaging intact. Following inspection, refunds are typically credited to your original payment method within 7 business days.

6. WHAT IF MY SHIPMENT ARRIVES DEFECTIVE?

We strive for perfection, but should an item arrive damaged, please notify us within 48 hours. Please provide clear photographic evidence of the defect so our concierge team can resolve the matter immediately.