1. ORDER MODIFICATIONS & CANCELLATIONS

At Allurecouture, each garment is custom-crafted through a “Made-to-Order” process to ensure premium quality. To maintain our commitment to a 3–5 business day handling period, we have established a strict protocol for adjustments:

• The 4-Hour Protocol: Cancellation or modification requests (size, color, or item quantity) must be submitted within 4 hours of purchase.
• Why This Window? After 4 hours, your order is automatically transmitted to our textile artisans to begin the 3–5 day production phase. Once this process initiates, the order cannot be altered, intercepted, or cancelled.
• How to Submit: Please contact our concierge immediately at support@allurecouture.shop with your Order Number clearly stated in the subject line.

2. ACCURACY OF SHIPPING INFORMATION

The client is solely responsible for providing a complete and accurate delivery address at the time of checkout. We strongly advise a secondary review of:

Disclaimer: Allurecouture is not liable for orders that are lost, delayed, or delivered to incorrect destinations due to erroneous address data provided by the customer.

3. UNDELIVERABLE & RETURNED PACKAGES

In the event that a carrier (USPS, UPS, or FedEx) returns a shipment to our facility marked as “Undeliverable,” “Insufficient Address,” or “Refused”:

• The customer will be responsible for additional shipping fees required to resend the package to a verified address.
• Original shipping charges are non-refundable for delivery failures caused by customer address inaccuracies.